Infor M3 Managed Services
Local consulting resources, global support capabilities. Doppio is proud to serve Finning Canada, part of the world’s largest Caterpillar dealer. We serve as an extension of the team managing business applications
Summary
IT org leverages Doppio as a Managed Services Provider
Heavily modified M3 v10.1 install requiring specialized skillsets
Finning IT enabled to be champions of the user while enhancing legacy system functionality all to the benefit of the business
Industry Equipment Service, Rental
Solution Infor M3 Managed Services
Locations Edmonton, AB
Burnaby, BC
Situation
Big systems and heavy industries
Finning International Inc. sells, finances, and services Caterpillar and complementary equipment. It’s largest division, Finning Canada, supports mining, construction, oil & gas and other heavy industries across Western Canada.
Doppio Group has worked with Finning Canada’s Business Systems Administration team since 2016, supporting MEC and M3 grid applications. In 2020, we launched a support service utilizing Doppio’s Vancouver technical team to engage with Finning users in local time.
Challenge
So much to do and never enough time to get it done
For an enterprise IT persona, the need to work with consistent, dedicated resources is the fastest way to advance IT agenda in support of business objectives.
Action
Staffing for success with our consulting delivery model
Finning Canada is not your typical M3 customer. With a hugely capable IT and Business Applications Development team, they were able to create a bespoke ERP system to suit their business needs. As such, Doppio provided a custom approach to support
Modified code? No problem. To modify M3 code and deploy packages to production, deep technical talent as well as business process knowledge is required. We staffed a local team supported by offshore resources to handle a pipeline of development requests.
Result
Working with us, you can do more
Let us handle the technical complexity so you can focus on enabling and automating business processes and maximizing technology investment. Internal IT resources serve the business and user community most effectively when focused on understanding user stories – not IT issues and development backlogs
Fure looking
Continual service improvement
How does a managed services provider align best with business objectives? Through monthly stakeholder meetings and a real close look at customer satisfaction metrics.
What did we learn?
“Summary”
One of the key things we learned, was that MAK skills are closely related to XtendM3 capabilities. This is what our multi-tenant customers use for extensibility solution design and deployment. From a consulting staffing and skills development standpoint we aligned resources so that both segments of our managed services and professional services customers can benefit from a growing cross-trained resource pool.
Matthew Smith
Director of Managed Services
Toronto, ON
Sanyukta Kumandan
Senior Technical Consultant
Vancouver, BC